Thank you for choosing vapedawg.uk. We want every customer to be satisfied with their purchase of kitchenware. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.
- Return Period
We accept return requests made within 30 days of receipt of the goods.
To initiate a return, please contact our customer service team within the return period and provide your order details and a description of the issue.
- Return Conditions
Items eligible for return must meet the following conditions:
The item is unused and in a condition suitable for resale.
The item retains its original packaging and all accessories are intact.
Valid order information is provided.
The item shows no signs of damage caused by misuse.
Certain special items may be ineligible for return due to hygiene, safety, or other reasons; please contact customer service to confirm specific eligibility.
- Return Process
To request a return, please follow these steps:
Contact our customer service team via email;
Provide your order number, purchase details, and the reason for the return;
Wait for customer service to confirm your return request;
Complete the return according to the instructions provided by customer service.
Return Address: 737-739 Little Horton Lane, Bradford, England, BD5 9EH
Items sent back without prior confirmation may not be processed correctly.
- Refund Processing
We will process the refund after the returned item has been received and inspected.
The refund will be initiated after verification is complete and is typically returned to the original payment method within 3 business days.
The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider.
- Damaged Items or Incorrect Orders
If the items you receive are damaged, missing accessories, or do not match your order details, please contact us promptly with relevant photos or information, and we will assist in resolving the issue as quickly as possible.
- Return Shipping Costs
Unless the return is due to product quality issues or an order error, the customer may be responsible for return shipping costs.
Please follow the instructions provided by customer service regarding specific return cost arrangements.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it; in such cases, you may request a return in accordance with our return policy.